Our telephone assistance service is efficient 24 hours a day. From experience we have seen that most inconveniences that stop the production lines may in most cases be easily resolved immediately following a few simple technical instructions.

• Rapid solution to the problem

• Acquisition of additional operational sufficiency

• Solution to the problem without assistance charges

Features

When the machine is installed your technical directors will be told how to exploit the “on-line assistance” service.

You will be given the telephone number of one of our engineers specialised in your type of machine.

You will be shown how to identify the problem and which technical characteristics are to be taken from the machine.

The solution will be illustrated directly to your technicians with the most suitable method according to the case.